Note: This is an archived Handbook entry from 2016.
|Dates & Locations:|| |
This subject has the following teaching availabilities in 2016:Semester 1, Parkville - Taught on campus.
Timetable can be viewed here. For information about these dates, click here.
|Time Commitment:||Contact Hours: 36 hours of lectures/workshops/seminars |
Total Time Commitment:
|Recommended Background Knowledge:||None|
|Non Allowed Subjects:||None|
|Core Participation Requirements:||
For the purposes of considering request for Reasonable Adjustments under the Disability Standards for Education (Cwth 2005), and Student Support and Engagement Policy, academic requirements for this subject are articulated in the Subject Overview, Learning Outcomes, Assessment and Generic Skills sections of this entry.
It is University policy to take all reasonable steps to minimise the impact of disability upon academic study, and reasonable adjustments will be made to enhance a student's participation in the University's programs. Students who feel their disability may impact on meeting the requirements of this subject are encouraged to discuss this matter with a Faculty Student Adviser and Student Equity and Disability Support: http://services.unimelb.edu.au/disability
CoordinatorDr Christoph Breidbach
Dr Christoph Breidbach
In this subject, you will learn about service. You will learn what service is, why it is different, and why it is important. The subject will explore how to measure and manage service performance, and to create service innovations. It will help you to understand service from a variety of perspectives – including social sciences, management, engineering, and others.
The Australian economy, as well as the economies of all industrialized nations, comprise primarily of service jobs. Upon graduation, students from The University of Melbourne will most likely work in the service sector, for example as IT consultants.
Upon completing this subject, you will be able to have an informed conversation about the nature of service, and possess skills that will help you to succeed in the workforce you are about to enter.
INTENDED LEARNING OUTCOMES (ILOs)
After completing the subject, students should be able to:
|Breadth Options:|| |
This subject is not available as a breadth subject.
|Fees Information:||Subject EFTSL, Level, Discipline & Census Date|
Students should have honed generic skills such as:
Doctor of Philosophy - Engineering |
Master of Philosophy - Engineering
MIS Professional Specialisation |
MIS Research Specialisation
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