ICT Outsourcing Contract Management

Subject 615-688 (2009)

Note: This is an archived Handbook entry from 2009. Search for this in the current handbook

Credit Points: 12.50
Level: 9 (Graduate/Postgraduate)
Dates & Locations:

This subject has the following teaching availabilities in 2009:

For information about these dates, click here.
Time Commitment: Contact Hours: 3 hours per week
Total Time Commitment: 10 hours per week

Students who are enrolled in the two year 200 point Master of Information Systems must have completed 50 points of study to enrol in this subject.

Corequisites: None
Recommended Background Knowledge: None
Non Allowed Subjects: None
Core Participation Requirements:

It is University policy to take all reasonable steps to minimise the impact of disability upon academic study and reasonable steps will be made to enhance a student's participation in the University's programs. Students who feel their disability may impact upon their active and safe participation in a subject are encouraged to discuss this with the relevant subject coordinator and the Disability Liaison Unit.

Subject Overview:

This subject provides a practical set of principles, tools and techniques for client organizations to follow when managing ICT outsourcing. Topics discussed are as follows:

Architect Phase 1: Deciding why, what and how to outsource, and to whom and where

Architect Phase 2: Designing a deal, developing a contract scorecard, Service Level Agreements and Key Performance Indicators, Financial Schedule

Engage Phase: Choosing supplier/s, game theory, competitive bidding, negotiation, planning/conducting

Operate Phase: transition-in, Contract Management (skills, activities, governance), Relationship Management, Disengagement (exit) - types, planning

Upon completion of this subject, students should be able to perform effectively in an ICT contract management role.


A report of 2000 words due in the first half of semester (20%); a report of 4000 words due in the second half of semester (30%); and a 2-hour written examination in the examination period (50%).

Prescribed Texts:

Subject Notes (There are no prescribed texts for this subject).

Reference: Cullen, S. and Willcocks, L.P., Intelligent IT Outsourcing: Eight Building Blocks to Success, Butterworth-Heinemann, 2003.
Breadth Options:

This subject is not available as a breadth subject.

Fees Information: Subject EFTSL, Level, Discipline & Census Date
Generic Skills:

Students should have honed their generic skills such as:

  • clear thinking,
  • improved reading and writing,
  • enhanced ability to work in a team
  • presentation skills
Links to further information: http://www.dis.unimelb.edu.au/current/postgrad/subjects/index.html
Related Course(s): Master of Business Administration/Master of Information Systems
Master of Information Systems
Master of Information Systems
Master of Information Systems (Coursework)
Master of Information Systems/Postgraduate Diploma in Management
Related Majors/Minors/Specialisations: R05 RI Master of Science - Information Systems

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