ICT Outsourcing Contract Management

This subject has the following teaching availabilities in 2009:

Students who are enrolled in the two year 200 point Master of Information Systems must have completed 50 points of study to enrol in this subject.

It is University policy to take all reasonable steps to minimise the impact of disability upon academic study and reasonable steps will be made to enhance a student's participation in the University's programs. Students who feel their disability may impact upon their active and safe participation in a subject are encouraged to discuss this with the relevant subject coordinator and the Disability Liaison Unit.

This subject provides a practical set of principles, tools and techniques for client organizations to follow when managing ICT outsourcing. Topics discussed are as follows:

Architect Phase 1: Deciding why, what and how to outsource, and to whom and where

Architect Phase 2: Designing a deal, developing a contract scorecard, Service Level Agreements and Key Performance Indicators, Financial Schedule

Engage Phase: Choosing supplier/s, game theory, competitive bidding, negotiation, planning/conducting

Operate Phase: transition-in, Contract Management (skills, activities, governance), Relationship Management, Disengagement (exit) - types, planning

Upon completion of this subject, students should be able to perform effectively in an ICT contract management role.

A report of 2000 words due in the first half of semester (20%); a report of 4000 words due in the second half of semester (30%); and a 2-hour written examination in the examination period (50%).

Subject Notes (There are no prescribed texts for this subject).

This subject is not available as a breadth subject.

Students should have honed their generic skills such as:

• clear thinking,
• improved reading and writing,
• enhanced ability to work in a team
• presentation skills