ICT Outsourcing Contract Management

Subject 615-688 (2008)

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Credit Points: 12.500
Level: Graduate/Postgraduate
Dates & Locations:

This subject has the following teaching availabilities in 2008:

Semester 2, - Taught on campus.
Pre-teaching Period Start not applicable
Teaching Period not applicable
Assessment Period End not applicable
Last date to Self-Enrol not applicable
Census Date not applicable
Last date to Withdraw without fail not applicable


Timetable can be viewed here. For information about these dates, click here.
Time Commitment: Contact Hours: 3 hours per week
Total Time Commitment: 10 hours per week
Prerequisites: None
Corequisites: 615-686 ICT Outsourcing Fundamentals and 615-687 ICT Contract Law Basics
Recommended Background Knowledge: None
Non Allowed Subjects: None
Core Participation Requirements:

For the purposes of considering request for Reasonable Adjustments under the Disability Standards for Education (Cwth 2005), and Student Support and Engagement Policy, academic requirements for this subject are articulated in the Subject Overview, Learning Outcomes, Assessment and Generic Skills sections of this entry.

It is University policy to take all reasonable steps to minimise the impact of disability upon academic study, and reasonable adjustments will be made to enhance a student's participation in the University's programs. Students who feel their disability may impact on meeting the requirements of this subject are encouraged to discuss this matter with a Faculty Student Adviser and Student Equity and Disability Support: http://services.unimelb.edu.au/disability


Department of Information Systems
Subject Overview:

Building on the broad overview from 615-686 ICT Outsourcing Fundamentals, this subject provides a practical set of principles, tools and techniques for client organizations to follow when managing ICT outsourcing. Topics discussed are as follows:

  • Architect Phase 1: Deciding why, what and how to outsource, and to whom and where
  • Architect Phase 2: Designing a deal, developing a contract scorecard, Service Level Agreements and Key Performance Indicators, Financial Schedule
  • Engage Phase: Choosing supplier/s, game theory, competitive bidding, negotiation, planning/conducting
  • Operate Phase: transition-in, Contract Management (skills, activities, governance), Relationship Management, Disengagement (exit) - types, planning
Upon completion of this subject, students should be able to perform effectively in an ICT contract management role.

Written assignments and project work totaling no more than 6000 words due during the semester (50%); a 2-hour written examination in the examination period (50%).

Further details will be made available to students prior to the commencement of the subject.

Prescribed Texts:

Subject Notes (There are no prescribed texts for this subject).

Reference: Cullen, S. and Willcocks, L.P., Intelligent IT Outsourcing: Eight Building Blocks to Success, Butterworth-Heinemann, 2003.
Breadth Options:

This subject is not available as a breadth subject.

Fees Information: Subject EFTSL, Level, Discipline & Census Date
Generic Skills:

Students should have honed their generic skills such as:

  • clear thinking,
  • improved reading and writing,
  • enhanced ability to work in a team
  • presentation skills
Links to further information: http://www.dis.unimelb.edu.au/current/postgrad/subjects/index.html
Related Course(s): Master of Information Systems
Master of Information Systems
Master of Information Systems (Coursework)

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