ICT Outsourcing Fundamentals

Subject 615-686 (2008)

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Credit Points: 12.500
Level: Graduate/Postgraduate
Dates & Locations:

This subject has the following teaching availabilities in 2008:

Semester 1, - Taught on campus.
Pre-teaching Period Start not applicable
Teaching Period not applicable
Assessment Period End not applicable
Last date to Self-Enrol not applicable
Census Date not applicable
Last date to Withdraw without fail not applicable


Timetable can be viewed here. For information about these dates, click here.
Time Commitment: Contact Hours: 3 hours per week
Total Time Commitment: 10 hours per week
Prerequisites: None
Corequisites: None
Recommended Background Knowledge: None
Non Allowed Subjects: None
Core Participation Requirements:

For the purposes of considering request for Reasonable Adjustments under the Disability Standards for Education (Cwth 2005), and Student Support and Engagement Policy, academic requirements for this subject are articulated in the Subject Overview, Learning Outcomes, Assessment and Generic Skills sections of this entry.

It is University policy to take all reasonable steps to minimise the impact of disability upon academic study, and reasonable adjustments will be made to enhance a student's participation in the University's programs. Students who feel their disability may impact on meeting the requirements of this subject are encouraged to discuss this matter with a Faculty Student Adviser and Student Equity and Disability Support: http://services.unimelb.edu.au/disability


Department of Information Systems
Subject Overview:

This subject provides an overview of the best that is known about what makes information and communications technology (ICT) outsourcing work and not work. It asks why organizations outsource, and why outsourcing is fraught with difficulties. It identifies factors that have been found to lead to successful outsourcing, asks why these factors are important, and discusses client and supplier organizational structures and management practices to help make outsourcing work. Two important concepts discussed are Cullen's concepts of the outsourcing lifecycle and the configuration of a client organization's outsourcing portfolio.

Upon completion of this subject students should be able to (a) explain why organizations outsource, (b) summarize steps in the typical ICT outsourcing lifecycle, (c) identify key characteristics of ICT outsourcing configuration (and why they matter), and (d) explain and discuss of why certain ICT outsourcing management practices are more successful than others.

Assessment: Written assignments and project work totaling no more than 6000 words due during the semester (50%); a 2-hour written examination in the examination period (50%).

Further details will be made available to students prior to the commencement of the subject.

Prescribed Texts:

Subject Notes (There are no prescribed texts for this subject).


1. Domberger, S. The Contracting Organization: A Strategic Guide to Outsourcing. Oxford University Press, Oxford, 1998

2. Willcocks, L.P., and Lacity, M. Global Sourcing of Business and IT Services, Palgrave, 2006
Breadth Options:

This subject is not available as a breadth subject.

Fees Information: Subject EFTSL, Level, Discipline & Census Date
Generic Skills:

Students should have honed their generic skills such as:

  • clear thinking,
  • improved reading and writing,
  • enhanced ability to work in a team of people, and
  • presentation skills
Links to further information: http://www.dis.unimelb.edu.au/current/postgrad/subjects/index.html
Related Course(s): Master of Information Systems
Master of Information Systems
Master of Information Systems (Coursework)

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