Knowledge Management Systems

This subject is not offered in 2013.

120 hours

Students who are enrolled in the two year 200 point Master of Information Systems must have completed 50 points of study to enrol in this subject.

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For the purposes of considering request for Reasonable Adjustments under the Disability Standards for Education (Cwth 2005), and Student Support and Engagement Policy, academic requirements for this subject are articulated in the Subject Overview, Learning Outcomes, Assessment and Generic Skills sections of this entry.

It is University policy to take all reasonable steps to minimise the impact of disability upon academic study, and reasonable adjustments will be made to enhance a student's participation in the University's programs. Students who feel their disability may impact on meeting the requirements of this subject are encouraged to discuss this matter with a Faculty Student Adviser and Student Equity and Disability Support: http://services.unimelb.edu.au/disability

This subject focuses on how a range of information technologies and analysis techniques are used by organizations to support knowledge management initiatives. Topics likely to be examined are: collaborative technologies and computer-supported cooperative work; corporate knowledge directories; process documentation; data warehouses and other repositories of organizational memory; business intelligence, including data-mining; process automation; workflow; and, document management. The emphasis of the subject is on the high-level design and rationale of these technology-based initiatives and their impact on organizational knowledge and its use. This subject supports course-level objectives by allowing students to develop analytical skills to understand the complexity of real-world work in organisations. It promotes innovative thinking around the deployment of existing and emerging information technologies. The subject contributes to the development of independent critical inquiry, analysis and reflection.

On successful completion of this subject students should:

• Understand how different types of information technology can play a part in knowledge management at various stages in the knowledge life-cycle
• Understand the strengths and weaknesses of different technological approaches to knowledge management
• Understand the issues and experience of implementing knowledge management systems through case studies
• Understand the functionality of selected specific technologies, as a basis to reflect on the general principles of their design and use
• Be able to identify requirements for knowledge-initatives through analysis of a real world work situation

• A 2000 word group analysis report (20%) supported by an oral presentation (10%), both due mid semester. Students submit as part of a group (4-5 in size) and submit the report individually. (addressing ILO 2).

• A 2000 word group design report (30%), supported by a second oral presentation (10%), both due towards the end of semester. Students submit as part of a group (4-5 in size) and submit the report individually. (addressing ILOs 3 & 4 ).

• An individual report of about 1800 words involving the analysis of published research into knowledge management (30%) due towards the end of semester (addressing ILOs 1 & 5 ).

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This subject is not available as a breadth subject.

On completion of this subject students should have developed the following generic skills:

• Analytical and interpretative skills, through the conceptualization of classes of technology
• Interpretation skills, through reflection on case-studies
• Qualitative research skills, through a field work project
• Report-writing
• Presentation skills